Caregiver access FAQ
Caregiver Access Now Available in the Summit + CityMD app.
Caregiver access in the Summit + CityMD app enables app users to connect their account with other users, and help manage healthcare decisions for these users. With our new caregiver access feature, users can share their health record with another adult (18+) or add a child (under 18) to their account, and request access to their child's health records.
Caregiver access reduces the burden of managing care for more than one person by consolidating health related needs into one profile, allowing caregivers to take control of the health outcomes for themselves and their loved ones.
- This feature enables caregivers to act as a proxy for care recipients to view and manage everything within the app, as if they are the care recipient.
- Caregiver access features include: Schedule and manage appointments*, view and share lab results, manage billing & make payments, manage prescriptions, update preferred pharmacy, start a virtual urgent care visit, send messages to select virtual urgent care providers, complete pre-visit appointment intake forms, receive notifications, and more.
*Note: While this feature is in development and will be available in the near future, caregiver access does not currently allow caregivers to create or manage appointments for pediatric patients <18 years old. Other restrictions include scheduling for Internal Medicine, Family Medicine, Behavioral Health, and OBGYN specialties.
- First, caregivers will need to create an account [link] or sign into the Summit + CityMD app.
- Navigate to My Account > Caregiver Access > select Add a child.
- Enter your child’s information. Verify your identity through a One-Time-Passcode sent via SMS, e-mail, or phone call.
- First, create an account [link], or sign into the Summit + CityMD app.
- Navigate to My Account > Caregiver Access > select Share with Adult.
- Input your caregiver's information and they will receive an email invitation.
- In order to successfully link the accounts together, your designated caregiver must accept the invitation within 30 days and create an account/sign in.
Yes, there are some restrictions.
- As a caregiver to another individual, you cannot edit the care recipient's notification preferences or caregiver feature.
- As a caregiver to another adult, you cannot edit the care recipients' personal information and/or account settings.
- Currently, caregivers to children cannot schedule appointments for Pediatrics, Internal Medicine, Family Medicine, Behavioral Health, and OBGYN. Scheduling for pediatrics is coming soon.
Yes. You must have a Summit + CityMD account via web app or mobile app (which can be downloaded via the App Store or Google Play) to access the Caregiver Access feature, however the Summit Health online patient portal also offers a similar capability for users to manage the healthcare for others.
No, you do not need to be a patient of Summit Health to take advantage of the caregiver access feature. However, if you do seek health care services with Summit Health or CityMD at one of our locations, your existing mobile app account will be able to pull in your health records, as long as you schedule your appointment using the same contact details and demographic information.
Yes, from the home screen, select the care recipient in the top right corner of the screen to enter their account. Then select Get virtual urgent care now.